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Home > Cell Phone News > Jamster Sued For False Advertising Cell Phone News Feed

Jamster Sued For False Advertising


Wed Apr 06, 2005 11:39 pm

Jamster, the U.S. name of Jamba and German mobile content provider that VeriSign acquired in June 2004, has been sued for allegedly misleading young consumers into paying for expensive text messages.

The lawsuit, brought by Charles Ford, claims his daughter was lured into the service. Filed in San Diego last week, he accuses Jamster of fraud and false advertising. Advertisements claimed cell phone users can get a free ringtone by sending a text message to the company. In reality, those customers would afterwards get text messages from Jamster that cost $1.99 each, in addition to the carrier's standard per-message charge.


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Reader Comments (18)


1. Posted by Samsung Thu Apr 07, 2005 5:46 am

Was only a matter of time in my opinion, I was kind of shocked it didnt happen earlier!

2. Posted by Colleene Tue Apr 12, 2005 12:58 pm

I'ts about time. I figured it was going to take a congress member's kid getting caught by this to get something done about this company. Here's to hoping they're run out of town on a rail.

3. Posted by Feeple Tue Apr 12, 2005 3:57 pm

As much as I want to see hot poker rammed into Jamster's people, I doubt this will end in our favor. Jamster does tell you in the fine print that they will charge you, and it's sent to your cell bill. they just try to not let you pay attention to the fact. It's also frustrating because it shows up on your bill, so it looks like Cingular (or whomever you have service with) look like the jerk in all this.

4. Posted by TexasCSR Tue Apr 12, 2005 8:10 pm

Look at the commercials. Trust me, I hate Jamster for people calling in complaining about their direct bill, but they did cover their bases. Everything is listed that needs to be. On the commercials, even the disclaimer which is normally in FINE FINE print, is big enough to be ledgible.

If customers are complaining about their charges, shouldn't they be liable for providing the phone to a Pre-Teen? Where are the parenting skills in this matter?


5. Posted by Feeple Tue Apr 12, 2005 8:18 pm

Preach on, brother man.

6. Posted by Colleene Tue Apr 12, 2005 8:38 pm

preaching to the choir there. This is why my kids have prepaid phones.

7. Posted by Pogo Tue Apr 12, 2005 10:24 pm

Jamster is a bunch of liars and cheats. Yeah they may be "legal," but they use backhanded methods to swindle unsuspecting kids... its abound time they got what's coming to them.

8. Posted by TexasCSR Tue Apr 12, 2005 10:27 pm

This leads me to my next question. Who gave the phones to the kids? Granted I hate Jamster with a passion, but all the blame cannot be directed to them.

Lack of guidance and teaching of phone responsibility goes to the parents credit.


9. Posted by Pogo Tue Apr 12, 2005 10:44 pm

Kids don't read the fine print. They hear the word free and they think mom and dad won't mind. They haven't learned that nothing free in the world.

Granted its not entirely Jamster's fault, taking advantage of the kids who don't know better isn't right.


10. Posted by TexasCSR Tue Apr 12, 2005 10:46 pm

Kids don't read the fine print. They hear the word free and they think mom and dad won't mind. They haven't learned that nothing free in the world.

Granted its not entirely Jamster's fault, taking advantage of the kids who don't know better isn't right.


True....Jamster sucks either way. icon_blink.gif I got one ringtone from jamster and it ended up SUCKING in quality.


11. Posted by PunkRock Tue Apr 12, 2005 10:50 pm

if i see another ass-slapping rhino or singing chick someone please shoot me...

12. Posted by KungPowKitten Tue Apr 12, 2005 11:18 pm

While I disagree with the practices that Jamster has advertising and going towards little kids, parents have some responsibility as well. I know if my kid downloaded ringtones that totaled 50 bucks, they would work to pay that off. Little kids dont need cell phones, thats why there are quarters and pay phones.

Parents on the other hand, need to keep an eye on the stuff their kids do on their phones. Its their kid, its their responsibility.


13. Posted by mgoblue Wed Apr 13, 2005 7:20 am

if i see another ass-slapping rhino or singing chick someone please shoot me...


I know! They run the ads non-stop on MTV. When I see them I have to look away for a moment.


14. Posted by Samsung Wed Apr 13, 2005 1:49 pm

All buddy needed to do was contact jamster, adv them of what happened (his underage child texted them) and he should have got a full refund. Jamster is pretty good at writting checks out to people who complain... Prob to aviod getting sued lol.

15. Posted by Feeple Wed Apr 13, 2005 2:19 pm

Little kids dont need cell phones, thats why there are quarters and pay phones.


U.S. pay phones now need $.35...


don't hit me. icon_cry.gif


16. Posted by ismawan Thu Apr 14, 2005 3:58 am

Jamster is a bunch of liars and cheats. Yeah they may be "legal," but they use backhanded methods to swindle unsuspecting kids... its abound time they got what's coming to them.


Unethical business practice. Period. Shouldn't say "free" when it's not. Just be blunt. Be fair. When you are in business, honesty is still the best policy.

Jamster could still get out of trouble, if it has big enough heart to apologize and won't continue the misleading promotion efforts again. I wonder who are their shareholders, letting the managers run such unethical practices. Practices that make them lose money.

Just an opinion. icon_cool.gif


17. Posted by elmo01 Thu Apr 14, 2005 11:19 am

Look at the commercials. Trust me, I hate Jamster for people calling in complaining about their direct bill, but they did cover their bases. Everything is listed that needs to be. On the commercials, even the disclaimer which is normally in FINE FINE print, is big enough to be ledgible.

If customers are complaining about their charges, shouldn't they be liable for providing the phone to a Pre-Teen? Where are the parenting skills in this matter?


thats called the finger pointing blame everyone but me principle....


18. Posted by colione112 Wed Dec 21, 2005 11:03 pm

Even if a kid "saw" the contract info on the bottom of the screen, they can't legally agree to a contract, which is what Jamster does. You sign a contract to receive a ringtone every day/week/month until you end it. Problem is, when a parent does catch this, they have to search for hours before they can figure out how to cancel. Even calling the 800 number for Jamster refers you to the website, which doens't list how to un-subscribe very clearly.

Anyway, back to the contract issue, they can't sign contracts, which is why they don't have cell phones in their own names. Jamster should require you to call, and verify somehow that you are the account owner. Yea it'll cost more to do it this way, but they would be settin an example for other companies like themselves.

I'm so sick of customers coming in because they were forced into paying Jamsters charges, even after cancelling the service and stopping all sms/mms messaging on their phones. In my opinion, US carriers should ban them from operating on their networks, even if it makes them a few pennies on the internet usage.


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