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Home > Cell Phone News > T-Mobile USA Passes 20 Million Customer Milestone Cell Phone News Feed

T-Mobile USA Passes 20 Million Customer Milestone


Wed Sep 21, 2005 1:50 pm

T-Mobile USA announced today that it now has surpassed 20 million wireless customers, having doubled its customer base during the past 10 quarters.

"I personally thank our 20 million customers for their continued loyalty to T-Mobile, and for recommending T-Mobile to family and friends," said Robert Dotson, President and Chief Executive Officer, T-Mobile USA.

The company credits this achievement in part to the success it has had in delivering on its Get More promise to its customers. T-Mobile's commitment to offer more minutes, features and service has resonated with consumers.

"Customer-centric service, value leadership, and services innovation is the foundation for our customer growth," Dotson said. "T-Mobile will continue to grow by meeting the needs of its customers, rapidly expanding network coverage, and offering widely accessible and meaningful devices, features and services."

T-Mobile USA reached the 10-million customer mark during the first quarter of 2003.

Earlier this month, T-Mobile USA, Inc. announced that it had earned the highest rankings in all six regions surveyed in the J.D. Power and Associates 2005 Wireless Regional Customer Satisfaction Index Study for the second consecutive year.


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Reader Comments (59)


Post a comment and discuss this story with other readers.

1. Posted by MotoChino Wed Sep 21, 2005 4:03 pm

hell yeah tmobile all the way. though i have this feeling that verizon and tmobile will join forces lolz

2. Posted by Samsung Thu Sep 22, 2005 8:02 am

Yeah we rock, dont know about the Verizon thing though...

3. Posted by kzar Sat Sep 24, 2005 6:55 am

hell yeah tmobile all the way. though i have this feeling that verizon and tmobile will join forces lolz


I would certainly hope that doesnt happen. icon_surprised.gif


4. Posted by sony4ever Sun Sep 25, 2005 2:52 am

hell yeah tmobile all the way. though i have this feeling that verizon and tmobile will join forces lolz


Verizon's CDMA and t-mobile's gsm they work completly differnently they wouldn't eliminate coverage problems and it would cost a ridiculous amount of money and time to find a way so they could work together. And 2 if they chose to operate together without using each other for coverage one isn't designed for this type person and that type of person they're targeted at the same audiences. Sprextel's different because the seperate networks target different audinces, so they can't (yet) use each other for roaming they can join their profits because they can now target many different audiences in one company. They join with cingular, because they can use each other to elimante off site cell usage, and the can have a even catchier slogan "Even More bars, Even more minutes>'


5. Posted by mgoblue Tue Sep 27, 2005 11:08 pm

It seems like everyone has merged... except T-Mobile. Maybe a Cingular / T-Mobile deal could be worked out... that would rock.

6. Posted by kzar Wed Sep 28, 2005 12:42 am

They merged because they were afraid of the competition. icon_razz.gif I think these are the mergers from the companies that did.

Sprint/Nextel
Cingular/AT&T
Verizon/MCI


7. Posted by stargrl357 Wed Sep 28, 2005 12:56 pm

T-Mobile was built on mergers as well I believe...

8. Posted by lester83 Tue Oct 04, 2005 6:25 pm

why is everyone hoping for mergers? it is the worst possible thing for consumers to eliminate the competition. look at windows. dont you think that if there were 3 other companies that each had 10-20% of the market microsoft would be making even slightly better products?

its time to go back to HS ecomonics. competition is good for consumers; monopolies are bad for consumers, and only good for the 1 huge corporation


9. Posted by TonyBear Wed Jan 25, 2006 10:52 am

I have been a T Mobile Customer for 3 years now. And I am VERY satisfied with their Service not to mention their Customer Service. I was with Cingular for over 7 years, VERY DISSAPOINTED with them. I hope T Mobile stays by themselves, but, in a world of merger, You never know.

10. Posted by Erris Wed Jan 25, 2006 6:58 pm

I was the first of my friends to get T-mobile.
I liked it so much (prices and service) that I recomended it to everyone I know. I actually made 7 people in 4 households open accounts with T-mobile icon_smile.gif from AT$T and Cingular.

Go T-M go! icon_biggrin.gif


11. Posted by TonyBear Wed Jan 25, 2006 8:16 pm

Way to Go..........

12. Posted by rensack Thu Jan 26, 2006 12:01 am

Tmo and Cingular merge Hmmmmm...... That would beat the crap of Verizon. That's something to see. ( Can you hear me know )

13. Posted by steva11 Thu Jan 26, 2006 12:16 am

yeah...the FCC would never allow that.

14. Posted by rensack Thu Jan 26, 2006 12:24 am

yeah...the FCC would never allow that.



Why not icon_wink.gif just to shut up Verizon.


15. Posted by Sir_GoAtaLoT Thu Jan 26, 2006 2:52 am

yeah...the FCC would never allow that.


ya they would DKT(Parent company of T-Mobile) brought Cingular then it would happen


16. Posted by man1234 Thu Jan 26, 2006 7:47 am

actually i think i would rather see tmobile progess by it self ... perhaps improve a bit of coverage ... I am switching to tmobile in march and i really hope they are good icon_biggrin.gif

17. Posted by Sir_GoAtaLoT Fri Jan 27, 2006 4:39 pm

actually i think i would rather see tmobile progess by it self ... perhaps improve a bit of coverage ... I am switching to tmobile in march and i really hope they are good icon_biggrin.gif


they are good


18. Posted by rensack Sat Jan 28, 2006 2:35 am

Just keep asking all your verizon friends to sign up so they can have all this gsm options in the palm of there hands.

19. Posted by MRyan01 Sat Feb 18, 2006 8:23 pm

I could see T-Mobile merging with Cingular first before Verizon based on the GSM technology. But currently T-Mobile wouldn't probably sell to Cingular. It would cool if Cingular and T-Mobile merged, then Cingular might get some cool phones like the Pebl and Sidekick. But I think a merger like that would take a little persuasion from the government.

20. Posted by Rebel6127 Tue Feb 21, 2006 10:09 pm

20 mill yeah!!!

21. Posted by Logan Howard Mon May 29, 2006 1:55 am



Verizon's CDMA and t-mobile's gsm they work completly differnently they wouldn't eliminate coverage problems and it would cost a ridiculous... time to find a way so they could work together.'


this isn't actually true, but still a common misconception that different networks can't actually use one another. companies (through capitalism) have simply built these names, under building these networks. they can work together... they just won't.

a clear-cut example would be the most recent agreement set by Alltel last week. it was after such Alltel suddenly made their network the largest one. CDMA voice, data and EV-DO high-speed mobile data allows Sprint to use Alltel's towers and Cingular to use Alltel's. This is all while Alltel uses them both, even though Sprint and Cingular are two different networks.

(you can actually read about it on this site)


22. Posted by GSMDude Mon May 29, 2006 2:43 pm

Cingular and T-Mobile are the only GSM carriers in the U.S., so if one were looking to merge, that would be the only choice.

23. Posted by superdupernerd Mon May 29, 2006 11:09 pm

Don't forget all the smaller regional providers like Suncom. T-Mobile should just buy those.

24. Posted by Sir_GoAtaLoT Tue May 30, 2006 2:04 am

Don't forget all the smaller regional providers like Suncom. T-Mobile should just buy those.


Suncom and Triton PCS are owned by Cingular. If was part of the merger deal when AT&T Wireless were brought by Cingular.

Suncomm and Triton PCS were branches of AT&T Wireless now owned by Cingular.


25. Posted by ness1785 Fri Jun 09, 2006 1:41 am

Don't forget all the smaller regional providers like Suncom. T-Mobile should just buy those.


Suncom and Triton PCS are owned by Cingular. If was part of the merger deal when AT&T Wireless were brought by Cingular.

Suncomm and Triton PCS were branches of AT&T Wireless now owned by Cingular.


Yep, that its compeletely right.


26. Posted by djnickleon Fri Aug 04, 2006 6:56 pm

yeah that is right it would be nice if we could talk to them for free!!

27. Posted by DonaldMick Fri Aug 04, 2006 7:53 pm

Suncom (Triton PCS) is actually a seperate, publically traded company - they used to be an affiliate of AT&T Wireless, but that agreement ended with the buyout by Cingular.

28. Posted by steve0092 Fri Aug 04, 2006 10:09 pm

T-Mobile was built on mergers as well I believe...

no it wasn't cuz t-mobile is a german company and it did not merge with any1 but t-mobile has roaming with is kinda like a merge with out sticking together.i wonder how manypeople t-mobile has now.


29. Posted by Texan Fri Aug 04, 2006 10:25 pm

Hey Steve, I think T-Mobile was in fact merger, used to be Voicestream and then something else.. They had a lot of strange region plans, like you could have no ld/roaming in say 3 states... Anyway, pretty sure it is a merger company though the are owned by Duetsch telecom. which is apparently a pretty profitable company, probably pays them to own TMobile so their international customers can have service when they are traveling in US..TMobile seems to have alot of international customers..

30. Posted by steve0092 Sat Aug 05, 2006 6:56 pm

ya they got really good rection is germany and the uk i wish we could have that good of recection.

31. Posted by Sir_GoAtaLoT Sun Aug 06, 2006 1:29 am

VoiceStream & PowerTel come together to form T-Mobile USA.

seeing the powertel name is is very rare but VoiceStream name can been seen all over.


32. Posted by steve0092 Sun Aug 06, 2006 10:33 pm

o i never new that is that from the parenting t-mobile or t-mobile usa.

33. Posted by steve0092 Mon Aug 07, 2006 8:39 pm

i hear they r at 21 mill now

34. Posted by Sir_GoAtaLoT Mon Aug 07, 2006 8:47 pm

VoiceStream & PowerTel come together to form T-Mobile USA.

seeing the powertel name is is very rare but VoiceStream name can been seen all over.


T-Mobile USA u can find it online


35. Posted by steve0092 Wed Aug 09, 2006 9:33 pm

VoiceStream & PowerTel come together to form T-Mobile USA.

seeing the powertel name is is very rare but VoiceStream name can been seen all over.


T-Mobile USA u can find it online

no i mean was t-mobile usa created by merges


36. Posted by Texan Wed Aug 09, 2006 9:54 pm

It was similar to VZW , (don't quote me on this!) they had a few purchases which led to VoiceStream and in turn became T-Mobile... Something like that!!! icon_smile.gif

37. Posted by Sir_GoAtaLoT Thu Aug 10, 2006 2:13 am

It was similar to VZW , (don't quote me on this!) they had a few purchases which led to VoiceStream and in turn became T-Mobile... Something like that!!! icon_smile.gif


DT a Germany company wanted to expand there T-Mobile product into the USA so they brought out US Service providers PowerTel and VoiceStream and mergered both companys together to form T-Mobile USA


38. Posted by steve0092 Fri Aug 11, 2006 4:04 am

It was similar to VZW , (don't quote me on this!) they had a few purchases which led to VoiceStream and in turn became T-Mobile... Something like that!!! icon_smile.gif


DT a Germany company wanted to expand there T-Mobile product into the USA so they brought out US Service providers PowerTel and VoiceStream and mergered both companys together to form T-Mobile USA

oo ic i wish they would buy more companys. so we could get some better coverage.


39. Posted by Sir_GoAtaLoT Fri Aug 11, 2006 1:04 pm

It was similar to VZW , (don't quote me on this!) they had a few purchases which led to VoiceStream and in turn became T-Mobile... Something like that!!! icon_smile.gif


DT a Germany company wanted to expand there T-Mobile product into the USA so they brought out US Service providers PowerTel and VoiceStream and mergered both companys together to form T-Mobile USA

oo ic i wish they would buy more companys. so we could get some better coverage.


lol last year alone T-Mobile USA expanded there coverage by 57%. last year JD Power rated T-Mobile to have the #1 Network in 4 out of 6 regions in the USA.


40. Posted by steve0092 Mon Aug 14, 2006 4:09 am

hey t-mobile is now at 22.7 mill as of first quarter of the year

41. Posted by QD Tue Aug 15, 2006 3:45 pm

Don't forget all the smaller regional providers like Suncom. T-Mobile should just buy those.


Suncom and Triton PCS are owned by Cingular. If was part of the merger deal when AT&T Wireless were brought by Cingular.

Suncomm and Triton PCS were branches of AT&T Wireless now owned by Cingular.


Yep, that its compeletely right.


Excellent info. Props.


42. Posted by QD Tue Aug 15, 2006 3:48 pm

It was similar to VZW , (don't quote me on this!) they had a few purchases which led to VoiceStream and in turn became T-Mobile... Something like that!!! icon_smile.gif


DT a Germany company wanted to expand there T-Mobile product into the USA so they brought out US Service providers PowerTel and VoiceStream and mergered both companys together to form T-Mobile USA

oo ic i wish they would buy more companys. so we could get some better coverage.


lol last year alone T-Mobile USA expanded there coverage by 57%. last year JD Power rated T-Mobile to have the #1 Network in 4 out of 6 regions in the USA.


Great information! icon_blink.gif


43. Posted by firescue Wed Aug 16, 2006 3:26 pm

SunCom is it's own company. As part of the AT&T/Cingular merger Suncom became it's own regional provider in NC,SC, Puerto Rico, part of GA, and TN. SunCom works off of some Cingular towers through roaming agreements, but it is it's own company.

44. Posted by QD Wed Aug 23, 2006 10:01 pm

Shouldn't SunCom carry the Cingular brand then?

45. Posted by Gabriel_PR Fri Sep 01, 2006 4:42 am

Suncom Wireless here in Puerto Rico is not so good, the reception is bad...In GSM carriers here Cingular Wireless has more coverage...Suncom here dont have too much customers.

46. Posted by kareubeu Sun Sep 03, 2006 1:01 am

t-mobile would have even more customers if they had a month to month prepaid plan a la go phone from cingular

47. Posted by Tigress Mon Sep 04, 2006 4:30 pm

t-mobile would have even more customers if they had a month to month prepaid plan a la go phone from cingular


It's in market testing - Some markets have it, others don't yet...Plus there is always kidConnect icon_smile.gif


48. Posted by Sir_GoAtaLoT Tue Sep 05, 2006 12:07 pm

t-mobile would have even more customers if they had a month to month prepaid plan a la go phone from cingular


It's in market testing - Some markets have it, others don't yet...Plus there is always kidConnect icon_smile.gif


btw T-Mobile does kinda have pre-paid month to month kinda thing it's called Take Control


49. Posted by Tigress Tue Sep 05, 2006 8:42 pm

t-mobile would have even more customers if they had a month to month prepaid plan a la go phone from cingular


It's in market testing - Some markets have it, others don't yet...Plus there is always kidConnect icon_smile.gif


btw T-Mobile does kinda have pre-paid month to month kinda thing it's called Take Control

yeah but that is only in certain markets right now


50. Posted by Sir_GoAtaLoT Wed Sep 06, 2006 1:59 am

t-mobile would have even more customers if they had a month to month prepaid plan a la go phone from cingular


It's in market testing - Some markets have it, others don't yet...Plus there is always kidConnect icon_smile.gif


btw T-Mobile does kinda have pre-paid month to month kinda thing it's called Take Control

yeah but that is only in certain markets right now


sorry peeps i forgot to say that. thanx for correcting me Tigress


51. Posted by Tigress Wed Sep 06, 2006 2:02 am

Not a prob, we all make 'em.

Personally I can't wait for it to take over smartaccess - Only flaw with the plan type is that it's still contractual. It would be perfect if there was no contract icon_sad.gif


52. Posted by steve0092 Wed Oct 04, 2006 10:08 pm

i think it is 23.3 million customers now

53. Posted by doctadre183 Mon Oct 09, 2006 6:28 pm

tmboile still has a while to go if they want to compete with cingular & verizon's 50+ million customers. i mean tmobile still has more than sprint nextel combined (which i find hysterical) but they need alot more customers.

54. Posted by man1234 Mon Oct 09, 2006 6:29 pm

tmboile still has a while to go if they want to compete with cingular & verizon's 50+ million customers. i mean tmobile still has more than sprint nextel combined (which i find hysterical) but they need alot more customers.


pretty soon i will be joining tmobile icon_biggrin.gif icon_biggrin.gif icon_biggrin.gif (i hope)


55. Posted by doctadre183 Mon Oct 09, 2006 7:07 pm

tmboile still has a while to go if they want to compete with cingular & verizon's 50+ million customers. i mean tmobile still has more than sprint nextel combined (which i find hysterical) but they need alot more customers.


pretty soon i will be joining tmobile icon_biggrin.gif icon_biggrin.gif icon_biggrin.gif (i hope)



dont get too excited


56. Posted by Pimpboy51 Mon Oct 09, 2006 9:48 pm

T mobile is horrible PERIOD. Every call i made was dropped. My limit wasm 10 minutes be4 i got cut off. It was a month and I was done with them. Horrible service. I told them that about my porb and I got free from them so aNOW I have cingular. way bette than tmobile and no one even dare to start screaming to me cingular sucks tmobile rocks ok cuz it happenes in every forum i talk about.

57. Posted by man1234 Tue Oct 10, 2006 7:12 am

T mobile is horrible PERIOD. Every call i made was dropped. My limit wasm 10 minutes be4 i got cut off. It was a month and I was done with them. Horrible service. I told them that about my porb and I got free from them so aNOW I have cingular. way bette than tmobile and no one even dare to start screaming to me cingular sucks tmobile rocks ok cuz it happenes in every forum i talk about.


thats because its ture. and factually it IS true. tmobile has been doing better and better lately and cingular is getting to be horrible. not that it already wasnt horrible in the first place


58. Posted by steve0092 Tue Oct 10, 2006 5:52 pm

well t-mobile has the least droped call now lol. so t-mobile is doing a lot better now. they also have the new my favs. and 3g is coming out alos it 4.5times faster then cingulars

59. Posted by Cootiebug Wed Oct 11, 2006 3:47 am

In my opinion, things are looking up for tmobile. As we all know they acquired a lot of spectrum and are beginning to plan on implementing it as early as mid 2007. Also for the guy who says every one of his calls dropped after 10 minutes, I find that hard to believe. When you called tmo customer care, what was the reason they gave about your service (or your phone) dropping calls every ten minutes?


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