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Home > Cell Phone News > Verizon Wireless to Ease Up on Fees Cell Phone News Feed

Verizon Wireless to Ease Up on Fees


Thu Jun 29, 2006 12:33 pm

Verizon Wireless plans to prorate its early termination fees starting this fall, reducing the amount some customers pay to end their service early, Chief Executive Officer Denny Strigl said on Wednesday.


Verizon Wireless to Ease Up on Fees Photo 1

Photo: Verizon Wireless to Ease Up on Fees Photo 1

The flat fee that Verizon Wireless and its rivals levy on early cancellations is a top customer complaint, Strigl said during his speech at a Yankee Group wireless conference.

Verizon Wireless is the first major U.S. carrier to commit to a national policy to pro-rate the fee. New terms in customer contracts will progressively reduce the amount a customer has to pay if they terminate their contract with Verizon Wireless before their committed term expires. The pro-rate will apply to contracts signed or renewed after the policy takes effect, and the amount owed will vary depending on the time remaining in the contract.

Strigl outlined benefits Verizon Wireless will add to its Worry Free Guarantee for customers who pay their bills online via the company's Web site. The additional guarantees include:

- Customers will receive notices via e-mail if there is a price plan that better matches their usage needs.
- To enable customers to take advantage of new technology more quickly, any customer with a $49.99 or higher price plan may upgrade their primary line handset after 12 months at the then current promotional price and conditions. The company will continue to offer a free phone upgrade every two years as it does now for all customers.
- If a customer's phone fails after the manufacturer's warranty, the customer will not pay more than $50 for a replacement phone.
- If a customer chooses, Verizon Wireless will store their phone contact list on its network - at no cost - so contacts can easily be restored when a phone is lost or stolen, or when a customer purchases a new handset.

Commenting on the Summit's theme of "wireless disruption," Strigl discussed how the wireless industry has the ability to transform itself in the years ahead by continuing to add value for customers through technology and responsiveness.


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Reader Comments (17)


Post a comment and discuss this story with other readers.

1. Posted by booboy Tue Jul 04, 2006 10:50 am

Prorating the ETF is a smart move. Right now, Verizon has a port-in rate of about 2:1. Every customer who leaves Verizon for another carrier, two customers leave their carrier for Verizon.

So with cheaper termination fees customers are able to move around more freely, making it easier to switch carriers.

Brilliant.


2. Posted by GSMDude Tue Jul 04, 2006 10:55 am

Interesting perspective. Other carriers are bound to drop the EFT prices to stay competitive. Never thought the reason for doing so would be in VZWs advantage.

3. Posted by Cadd Tue Jul 04, 2006 10:57 pm

Way to go Verizon! Now if only other carriers could do the same...

4. Posted by mgoblue Wed Jul 05, 2006 11:58 am

agreed. other carriers will have to bring down their rates. otherwise they can't compete. fabulous move vzw!

5. Posted by PunkRock Thu Jul 06, 2006 10:25 pm

are they getting rid of the etf completely or just reducing it? and what's the reduced rate?

6. Posted by steve0092 Fri Jul 07, 2006 5:09 pm

yes i can go to t-mobile now =)

7. Posted by GSMDude Fri Jul 07, 2006 5:24 pm

theres no way theyd get rid of the etf. its going to be reduced, but i havent heard of the new rate yet.

with all the talk about customers transferring to vzw, i dont think the new etf will make a difference.

people dont sign up for a plan thinking theyre going to cancel. customers arent forward thinking. when was the last time you thought "geez if i cancel from verizon i can save a $50?"


8. Posted by Weavz99 Thu Jul 13, 2006 12:36 pm

I think everyone missed the part about it being "Pro-Rated." Basically, if you have 10 months left on your contract, your going to pay less than someone who has 14 months on their contract. Usually you take the $175, and divide by how many months your contract was, then multiply by how many months are left in your contract.

9. Posted by fragility Thu Jul 27, 2006 5:52 pm

well, i doubt it's going to be that easy as just dividing the number of months in your contract. i'm sure that they won't start prorating it until after 1 yr. otherwise, their aquisition cost would be too high to take on the risk. however, this is a great idea and kudos to verizon. they're putting their money where their mouth is and banking on the best, most reliable network!

and once everyone else lowers their etfs, they can switch easily to verizon. icon_biggrin.gif


10. Posted by VZWprincess Sun Jul 30, 2006 1:10 pm

I never thought of it that way! The other carriers are going to HAVE to lower there ETFs too!

This is a great thing for Verizon


11. Posted by kwinkle Sat Aug 12, 2006 7:12 pm

in the original post it said something about being able to store your contacts online for free? How?

12. Posted by fragility Sat Aug 12, 2006 7:15 pm

not yet...it's an option they'll offer later in the year. it will be similar to their backup assistant program, but for free, i beleive. which checks your phone daily for changes in your phone book and stores them. then if you change phones for any reason, it can redownload your contacts to it without having to have the other phone.

13. Posted by elmo01 Mon Aug 14, 2006 9:50 am


Verizon Wireless is the first major U.S. carrier to commit to a national policy to pro-rate the fee. New terms in customer contracts will progressively reduce the amount a customer has to pay if they terminate their contract with Verizon Wireless before their committed term expires. The pro-rate will apply to contracts signed or renewed after the policy takes effect, and the amount owed will vary depending on the time remaining in the contract.



they werent the first to have a national policy for pro rata on an ETF

ATT policy prior to 2001 was a 120.00 pro rated ETF...

this looks like a PR move for verizon to resign people for the pro rata plans... (new contracts mean business profits)

what I would be asking is if there is a change in the etf... currently I do believe its 175.00...I wonder if that is being upped?


14. Posted by kwinkle Mon Aug 14, 2006 10:05 am

That is interesting though because last year I had a cingular line for awhile (they were trying to get me to switch from Verison) and when I wanted to cancel the pro-rated it

15. Posted by tampadelphian Mon Aug 14, 2006 10:25 am

Yeah kwinkle Cingular has that option in certain areas of the country. Verizon is the first to bring it out nationwide.

16. Posted by salehound Thu Aug 17, 2006 12:19 pm

in the original post it said something about being able to store your contacts online for free? How?


That's already an option under Get it Now>>>Get going>>>Get new app. Under Featured Applications, it offers Backup Assistant for $1.99


17. Posted by tampadelphian Thu Aug 17, 2006 12:52 pm

Ah salehound...the key word of your "quote" is free---as in, not $1.99.


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