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Verizon Wireless Tops Wireless Call Quality Study


Verizon Wireless Tops Wireless Call Quality Study Photo 1

Mon Sep 08, 2008 7:29 pm

Verizon Wireless, Alltel, Sprint Nextel, and U.S. Cellular each ranked highest in wireless call quality in their respective regions, according to a J.D. Power and Associates study released on Wednesday.

Verizon Wireless lead the way with the highest ranking in the Northeast, Mid-Atlantic, West, and tied with Sprint Nextel in the Southwest Region. Alltel ranked the highest in the Southeast, and tied with U.S. Cellular for the North Central Region.

The study measured wireless call quality based on seven problem areas that impacted overall carrier performance: dropped calls; static/interference; failed connection on the first try; voice distortion; echoes; no immediate voice mail notification; and no immediate text message notification. Call quality issues were measured as problems per 100 (PP100) calls, where a lower score reflected fewer problems and higher quality.

"Carriers that offer superior network quality will improve their likelihood of attracting new customers and will increase customer retention," said Kirk Parsons, Senior Director of J.D. Power and Associates. "Improving network quality is a beneficial financial incentive for wireless carriers."

The study, conducted between February and June, received responses from 22,407 wireless users.


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Reader Comments (8)


1. Posted by nvick Mon Sep 08, 2008 11:19 pm

SPRINT.You guys have always known you had a kick but network. You're finally beginning to learn how to use it. AT&T is overrated,Verizon spends millions on commercials to make you think they have the best network.they don't. T Mobile just sucks. unfortunately back in the early 90's you're reputation has haunted you till today. You're finally turning it around. I've been a Sprint customer for 6 years straight. No switching back and forth. Have no problems. Broadband rocks. This new NFL mobile live rocks. HAVE NOT HAD IT DROP SIGNAL ONCE YET! Keep up the good work. Intelligent customers know who the best network is. They don't need influencing to sway them. I personally don't need coverage in the middle of a corn field (Verizon).

Think about this:

More Fortune 500 Comapnies use SPRINT

Sprint is the official partner and media partner of the NFL

NASCAR is also the same type of partner.

Both service offer live audio and video of their respective

Nobody has the largest Network (Not roaming coverage)

Sprints broadband coverage id the largest (without roaming) AT&T you just found tthe internet., Party's over. you're late.

Only idiots (robots that cant think for themselves) believe the million dollar Verizon commercials)

And one more. Durring Katrina and other tradedies only SPRINT has been the wirless provider to provide the most portable cell towers to keep up communications.

I can go on and on.There reutation is getting better.


Nobody's network is larger than SPRINT.If Sprint was that bad would fortune 500 companies use them? Would NFL and NASCAR use them? Verizon and AT&T didn't get picked.Go SPRINT.


2. Posted by man1234 Tue Sep 09, 2008 3:35 pm

So AT&T and T--mobile were not mentioned at all.

does this mean they just suck?


3. Posted by paperstreet Tue Sep 09, 2008 11:13 pm

I guess it is easy to begin improving your reputation after you lose more money than your worth in just a matter of months. NFL and NASCAR? Who cares? Lets say another big company uses a different carrier, does that make that carrier any better? Like you said, intelligent customers know how to pick a carrier, and they don't (all) base it off NFL or NASCAR. Hopefully customers will pick the carrier based on personal needs, but remember not all consumers out there are intelligent.

4. Posted by robtheogre Sat Oct 11, 2008 2:05 pm

nvick do you not read at all? Verizon is getting top honors in just about everything( best network, best customer care, and in most peoples opinion best phones).

Sprint is a joke! NASCAR ha they have that because they sponsor them ie. the Sprint cup not because they are the best. Im sure its the same with the NFL.

All the big companies i know of use VERIZON.

NOBODY has the largest network. that is not possible, someone has to. Guess what it sure isn't Sprint, take a look at there coverage map they rely HEAVILY on roaming contracts for most of there coverage. I used to do a lot of traveling and guess what my Verizon phone has NEVER let me down. i have held conversations for hours over state and country lines and through rural areas where you feel like you are the only person for miles, and guess what i don't drop calls. so Verizon might not have the largest but they have not let me down yet and they are only getting better.


5. Posted by whitecup Wed Nov 05, 2008 10:02 am

um. correct me if I'm wrong "Mr. Sprint". but does Sprint own their own towers? oh yeah! that's right huh!?!?! they sold their own towers BECAUSE they were so deep in debt they were getting close to being bankrupt! haha. However Verizon and AT&T at least own everything they touch. T-Mobile too. wait. come to think of it. so does Altell. *even though people can't keep them once buying the company*

But just think. how IRONIC would it be if the company that bought and LEASES all of the towers back to Sprint just. um. wait for it. happened to be owned by one of the other carriers! LMAO! I would literally shat my pants if that ended up being the outcome!

so, before you talk. just realize. you're an idiot for talking so much trash. icon_w00t.gif


6. Posted by Dogdude59 Mon Nov 17, 2008 6:02 pm

SPRINT.You guys have always known you had a kick but network. You're finally beginning to learn how to use it. AT&T is overrated,Verizon spends millions on commercials to make you think they have the best network.they don't. T Mobile just sucks. unfortunately back in the early 90's you're reputation has haunted you till today. You're finally turning it around. I've been a Sprint customer for 6 years straight. No switching back and forth. Have no problems. Broadband rocks. This new NFL mobile live rocks. HAVE NOT HAD IT DROP SIGNAL ONCE YET! Keep up the good work. Intelligent customers know who the best network is. They don't need influencing to sway them. I personally don't need coverage in the middle of a corn field (Verizon).

Think about this:

More Fortune 500 Comapnies use SPRINT

Sprint is the official partner and media partner of the NFL

NASCAR is also the same type of partner.

Both service offer live audio and video of their respective

Nobody has the largest Network (Not roaming coverage)

Sprints broadband coverage id the largest (without roaming) AT&T you just found tthe internet., Party's over. you're late.

Only idiots (robots that cant think for themselves) believe the million dollar Verizon commercials)

And one more. Durring Katrina and other tradedies only SPRINT has been the wirless provider to provide the most portable cell towers to keep up communications.

I can go on and on.There reutation is getting better.


Nobody's network is larger than SPRINT.If Sprint was that bad would fortune 500 companies use them? Would NFL and NASCAR use them? Verizon and AT&T didn't get picked.Go SPRINT.


Dude, just because Sprint is the sponsor of more sports (one of which is driving around in circles for hours which is a waste of gas) doesn't mean that it is a better company.

The majority of polls/studies show that the top 2 cell companies are Verizon and AT&T.

Plus, I see just about as many sprint commercials as Verizon and AT&T commercials now. All those simply everything plan commercials and the one with Sprints CEO are on every other commercial break on all the channels I watch.

Sorry to burst your bubble! icon_angel.gif


7. Posted by Dogdude59 Mon Nov 17, 2008 6:04 pm

um. correct me if I'm wrong "Mr. Sprint". but does Sprint own their own towers? oh yeah! that's right huh!?!?! they sold their own towers BECAUSE they were so deep in debt they were getting close to being bankrupt! haha. However Verizon and AT&T at least own everything they touch. T-Mobile too. wait. come to think of it. so does Altell. *even though people can't keep them once buying the company*

But just think. how IRONIC would it be if the company that bought and LEASES all of the towers back to Sprint just. um. wait for it. happened to be owned by one of the other carriers! LMAO! I would literally shat my pants if that ended up being the outcome!

so, before you talk. just realize. you're an idiot for talking so much trash. icon_w00t.gif


I heard that Verizon bought out Altell, that true? icon_huh.gif


8. Posted by whitecup Tue Nov 18, 2008 2:53 am

the FCC and DOJ did approve a "Purchase" of Alltel via Verizon.

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