By Allen Tsai | Wed Jun 16, 2010 6:11 am |
AT&T's website, unable to handle the high demand for Apple's iPhone 4, had technical problems processing orders and, in some cases, glitches that steered customers into strangers' accounts.
AT&T and Apple said their computer systems had various problems trying to handle the number of preorders for the iPhone 4. At several AT&T stores, salespeople had resorted to taking down customers' credit card numbers by hand and photocopying driver's licenses. Numerous people tried buy the iPhone 4 reported error messages on the companies' websites, and in some cases sent customers, who were logged into AT&T's website as themselves, to other users' accounts. While the scope and cause of the problem wasn't entirely clear, AT&T said it is investigating the meltdown. "We have been unable to replicate the issue, but the information displayed did not include call-detail records, Social Security numbers or credit card information," Siegal said. But the apparent foul-up is the latest in a string of snafus for AT&T. Last week, the company said that hackers had exposed the email addresses of certain iPad subscribers through a website flaw. The system glitches are a black eye for AT&T and Apple, which have struggled to overcome complaints about the quality of its network, particularly in dense cities like New York and San Francisco. The iPhone 4 will go on sale on June 24 starting at $200. It will feature a slimmer design, a higher-quality screen and have a longer battery life than last year's model. It will also allow video chat through Wi-Fi and has a gyroscope for improved gaming. Pre-ordering began on Tuesday.
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Thu Feb 09, 2012 3:10 pm | By
Apple will hold a launch event for the iPad 3 in the first week of March, as the company updates its tablet to stay ahead of rivals.
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Thu Feb 09, 2012 2:54 pm | By
Apple co-founder Steve Jobs was unfit for George H.W. Bush's council in 1991, according to an FBI investigation, highlighting his drug use and decision to not support his daughter.
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Thu Feb 09, 2012 12:56 pm | By
Google aims to take a percentage of every iPhone sold after completing its Motorola acquisition, raising questions over whether current patent fair use standards support fair business practices.
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Thu Feb 09, 2012 12:41 pm | By
Apple may shift litigation strategies, attacking the process of "copying" rather than products, after losing a critical patent battle to Samsung in Germany, raising questions of the iPad maker's costly and aggressive tactics.
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Wed Feb 08, 2012 4:09 pm | By
Apple is facing increasing animosity over working conditions at its Chinese factories, as protestors gather to demonstrate against the iPhone maker's controversial labor issues.
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