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J.D. Power News
Talking Loses More Ground to Texting
Tue Aug 30, 2011 3:12 pm | By Margaret Rock
Americans talk over an hour less per month on their cell phones than in 2009, as texting, video chatting and mobile-based instant messaging rise in prominence.
AT&T Ranks Last in Customer Satisfaction
Tue Aug 23, 2011 4:14 pm | By Kendra Srivastava
AT&T has the worst customer service among wireless carriers, according to J.D. Power, while Sprint and T-Mobile topped the list.
Verizon Wins J.D. Power Award, AT&T Ranks Last
Fri Jul 29, 2011 10:45 am | By Margaret Rock
Verizon has the best customer service in the industry, according to a recent consumer care index, with its rankings providing an interesting snapshot of where the carriers stand.
Apple Owners Most Satisfied, RIM Least
Fri Mar 18, 2011 4:29 pm | By Allen Tsai
Apple took top honors in customer satisfaction, followed by improving scores from Motorola and HTC, in a study released by research firm J.D. Power.
