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Thu Jul 27, 2006 11:03 am
T-Mobile and Verizon Wireless ranked best in customer care according to the J.D. Power and Associates 2006 Wireless Customer Care Performance Study released today.
The study, now in its fourth year, provides a detailed report card on a semi-annual basis of wireless provider customer care performance based on customer experiences with three point-of-contact methods: telephone call with a service representative and/or automated response system (ARS); at a retail wireless store; and online Internet connection. Within each contact method, processing issues such as problem resolution efficiency and hold-time duration are also measured.
The study finds that 59 percent of wireless customers contact their provider within a 12 month period - the highest level since... [Continue reading T-Mobile and Verizon Wireless Tops Customer Care Ratings]
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Tue Jul 11, 2006 9:40 am
Verizon Wireless launched VCAST Performances, a music performance and concert tour program viewable by VCAST customers.
Premiering with concert footage of Gavin DeGraw, Live, and an exclusive performance by emerging artist Cheyenne Kimball, VCAST Performances will include club and theatre performances, tours by Verizon Wireless and special live performance events.
Customers will be able to download streaming video clips of the live music performances as well as new music videos on a rotati... [Continue reading Verizon Wireless Broadcasts Live Concerts]
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Thu Jul 06, 2006 10:30 am
Verizon Wireless set a new standard for mobile camera phones today with the availability of the Samsung A990, the first 3.2-megapixel digital camera phone available in the U.S.
Enabling photo enthusiasts to take high-resolution photos of a similar print quality as a standalone digital camera, the A990 boasts a number of media features, including video recording capabilities, VCAST to view video and VCAST Music to download music directly to the phone and Bluetooth wireless technology, to allow... [Continue reading Samsung A990 3.2-Megapixel Camera Phone Released for Verizon]
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Thu Jun 29, 2006 12:33 pm
Verizon Wireless plans to prorate its early termination fees starting this fall, reducing the amount some customers pay to end their service early, Chief Executive Officer Denny Strigl said on Wednesday.
The flat fee that Verizon Wireless and its rivals levy on early cancellations is a top customer complaint, Strigl said during his speech at a Yankee Group wireless conference.
Verizon Wireless is the first major U.S. carrier to commit to a national policy to pro-rate the fee. New terms in ... [Continue reading Verizon Wireless to Ease Up on Fees]
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Mon Jun 12, 2006 11:41 am
Verizon Wireless today launched a wireless service that lets parents check their children's whereabouts. Based on Global Positioning System (GPS) data, the Chaperone service also lets parents set up geographic limits and receive text alerts if their children, who also carry phones, go too far from home.
The availability of Chaperone with Child Zone marks the first time a wireless service allows parents to establish predetermined areas for children to travel, automatically alerting the parent ... [Continue reading Verizon Wireless Launches Mobile Chaperone Service]
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Mon Jun 05, 2006 8:38 pm
Verizon Wireless today officially announced the availability of the Motorola RAZR V3m. As the newest VCAST music-enabled phone, the RAZR V3m boasts rich music functionality encased in a familiar slim design.
The Motorola RAZR V3m's elegant metallic casing houses a rich multimedia line-up including a powerful integrated 1.3-megapixel camera and video-capture and playback capabilities. The V3m also offers Bluetooth support for certain profiles, advanced speech recognition calling, and supports ... [Continue reading Motorola RAZR V3m Music Phone Released for Verizon Wireless]
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Mon Jun 05, 2006 2:10 pm
Verizon Wireless today announced the availability of the sleek Samsung A930 music phone.
With VCAST Music, dual stereo speakers, removable memory, and dedicated music playback keys, the A930 offers a complete music experience. Customers can browse, preview, download, and play high-quality digital music from the A930 over Verizon Wireless' broadband network or online through the VCAST Music Store.
To take music collections with them, users can load up a microSD memory card, letting customer... [Continue reading Verizon Wireless Launches the Samsung A930 Music Phone]
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Thu Jun 01, 2006 12:28 pm
Verizon Wireless today launched their foreign language applications for Get It Now-enabled wireless phones, allowing travelers to brush up on their Spanish, French, Japanese, or German.
Customers can easily access SkyZone's Merriam-Webster Spanish-English Dictionary to search for more than 100,000 translations and 80,000 entry words and phrases in both languages. Costing a $3.49 monthly access, users can beef up their vocabulary every time they open their mobile phone.
Consumers spotting s... [Continue reading Verizon Wireless Translates Foreign Languages on Phones]
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Mon May 22, 2006 10:57 am
Verizon Wireless today announced that the highly anticipated Motorola Q will be available online starting May 31 and in stores on June 5.
Ideal for customers who multi-task and want flexibility, the Motorola Q's style is built upon the ultra-thin design created by the RAZR. The Q - which runs Microsoft Windows Mobile 5.0 software - combines the powerful enterprise connectivity with entertainment in a thin and stylish form factor. Utilizing Verizon Wireless' BroadbandAccess network, customers ... [Continue reading Motorola Q Announced for Verizon Wireless]
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Mon May 22, 2006 8:27 am
Even though Sprint announced it would be the first to launch the Palm Treo 700p, Verizon Wireless beat it to consumers today by offering it online.
Equipped with Palm OS, the Treo 700p all-in-one smartphone features BroadbandAccess Connect on Verizon's EV-DO network, a 1.3-megapixel digital camera, Wireless Sync, a Digital Music Player and built-in Bluetooth 1.2 wireless technology.
Combining the award-winning hardware design of the Treo 700w with Palm OS software, the Treo 700p is capable... [Continue reading Palm Treo 700p Released for Verizon Wireless]
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